Payment Express
Payment Express Status
All Systems Operational

Updated a few seconds ago

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Scheduled Infrastructure Maintenance - Australia, New Zealand, UKPlanned Maintenance

Schedule

January 14, 2019 2:00PM - 2:30PM UTC

Components

Banks and Acquirers

Locations

Asia-Pacific, EMEA

Description

The time above is UTC AEDT: Tue, 15 Jan 2019 at 01:00 - 01:30 NZT: Tue, 15 Jan 2019 at 03:00 - 03:30 GMT: Mon, 14 Jan 2019 at 14:00 - 14:30 Regions: Australia, New Zealand, UK Payment Express is conducting scheduled infrastructure maintenance which will affect certain acquiring links in Australia, New Zealand and UK Affected links listed below Australia: Commonwealth Bank (Commlink) New Zealand: BNZ Paymark/ASB Visa (For Payment Express Acquiring merchants) Westpac NZ UK: Omnipay There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 15 minutes.
Scheduled Infrastructure Maintenance - AustraliaPlanned Maintenance

Schedule

January 14, 2019 5:00PM - 6:00PM UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

AEDT: Tue, 15 Jan 2019 at 04:00 - 05:00 Region: Australia Payment Express is conducting infrastructure maintenance for acquiring links in Australia. This will only affect the following merchant links: ANZ Australia Shell card First Data Australia (Ecommerce only) There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 30 minutes.
Scheduled Infrastructure Maintenance - Americas, Australia and New Zealand Planned Maintenance

Schedule

January 15, 2019 12:00AM - 1:00PM UTC

Components

Banks and Acquirers

Locations

Americas, Asia-Pacific

Description

PST: Tue, 15 Jan 2019 at 04:00 - 05:00 AEDT: Tue, 15 Jan 2019 at 23:00 - 00:00 Midnight 16 Jan NZT: Wed, 16 Jan 2019 at 01:00 - 02:00 Region: Global Payment Express is conducting infrastructure maintenance for acquiring links. This will only affect the following merchant links: All USA and Canada links American Express Commonwealth Bank via MiGS (MasterCard Internet Gateway Service) Mastercard transactions for Payment Express Acquiring merchants (New Zealand) Visa transactions for Westpac Australia merchants There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 30 minutes.
Failover ExercisePlanned Maintenance

Schedule

February 25, 2019 8:00PM - 10:00PM UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas, Asia-Pacific, EMEA

Description

PST: 25 Feb 2019 at 12:00 to 14:00 AEDT: 26 Feb 2019 at 07:00 to 09:00 NZT: 26 Feb 2019 at 09:00 to 11:00 GMT: 25 Feb 2019 at 20:00 to 22:00 Region: Global Payment Express is conducting a Failover Exercise. We will be directing web traffic for sec.paymentexpress.com to an alternate data centre during this window. No impact is expected. Customers who whitelist incoming/outgoing IP addresses must ensure that the full Payment Express IP address range is allowed. Our full IP address range is detailed here: paymentexpress.com/connectivity-about Otherwise you may lose connectivity to Payment Express services during this window if the IP addresses we use are not allowed on your network. This is identical to the previous DR test we performed, detailed here: http://status.paymentexpress.com/pages/maintenance/58e6ca0f5e3d3eed20000ce2/5a5d3032c57eca4cc552e71d

History (Last 7 days)

Unscheduled Outage - CBAPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Banks and Acquirers


Locations

Asia-Pacific



December 21, 2018 9:29AM UTC
[Investigating] AEDT: Friday 21 December 19:54 - Ongoing Region: Australia Merchants transacting via CBA are experiencing transaction failures Payment Express is investigating. Updates to follow.

December 21, 2018 10:23AM UTC
[Identified] CBA are aware of this issue, and are working to resolve it. No ETA has been provided at this stage.

December 21, 2018 11:23AM UTC
[Monitoring] AEDT: Friday 21 December 19:54 - 21:46 Transactions appear to be processing as normal since 21:46 AEDT. CBA are yet to confirm. Payment Express is monitoring

December 22, 2018 12:23AM UTC
[Resolved] CBA confirmed the issue has been resolved.
Verifone Scheduled MaintenancePlanned Maintenance

Description

NZT: 20 December 2018 22:30 – 23:20 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

December 20, 2018 9:30AM - December 20, 2018 10:20AM UTC


December 20, 2018 9:30AM UTC
[Update] Scheduled maintenance is starting.

December 20, 2018 10:20AM UTC
[Update] Scheduled maintenance is complete.
Unscheduled Outage - Payment ExpressPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Hosted Payments API, Payline Web Interface and Reporting


Locations

Americas, Asia-Pacific, EMEA



December 18, 2018 1:56AM UTC
[Investigating] Payment Express is experiencing technical issues. We are working to resolve this as soon as possible. Updates to follow Apologies for the inconvenience.

December 18, 2018 2:49AM UTC
[Monitoring] Payment Express services are running as normal. Payment Express will continue to monitor closely. Thank you for your patience.

December 18, 2018 11:03PM UTC
[Resolved] This issue has been resolved.
Account2Account Maintenance Notice - Macquarie BankPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Account2Account


Locations

Australia



December 18, 2018 3:12AM UTC
[Identified] AEST/AEDT: 13:30 - Ongoing NZT: 15:30 - Ongoing Macquarie Bank Account2Account is currently under maintenance. Apologies for the inconvenience.

December 18, 2018 9:43PM UTC
[Resolved] AEST/AEDT: 18 Dec 2018 13:30 - 19 Dec 2018 08:45 NZT: 18 Dec 2018 15:30 - 19 Dec 2018 10:45 Macquarie Bank Account2Account maintenance has completed.
BNZ Scheduled MaintenancePlanned Maintenance

Description

NZT: Wed 19 December 2018 01:00 - 02:00 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Payment Express – BNZ link may experience interruptions during the window, which will cause minimal transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

December 18, 2018 12:00PM - December 18, 2018 1:00PM UTC


December 18, 2018 12:00PM UTC
[Update] Scheduled maintenance is starting.

December 18, 2018 1:00PM UTC
[Update] Scheduled maintenance is complete.
Unscheduled Outage - Payment Express Transactions Delayed in PaylineOperational

Incident Status

Operational


Components

Payline Web Interface and Reporting


Locations

Americas, Asia-Pacific, EMEA



December 18, 2018 4:37AM UTC
[Monitoring] Due to the technical issues experienced earlier, some transactions are still not visible in Payline. Please be aware that the transactions have been processed, please do not re-process transactions that you cannot verify through Payline. Affected transactions will appear soon, we will update once they have all populated. We apologize for the inconvenience.

December 18, 2018 7:12AM UTC
[Resolved] All affected transactions have now been populated in Payline. Thank you for your patience
Unscheduled Outage - Payment Express Batch processingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Batch Processing Services


Locations

Americas, Asia-Pacific, EMEA



December 17, 2018 8:03PM UTC
[Investigating] Payment Express is currently experiencing technical issues with Payline Batch processing. Updates to follow.

December 17, 2018 8:35PM UTC
[Resolved] The issue has now been resolved. Batches are processing as normal. Apologies for the inconvenience.