Payment Express
All Systems Operational

Updated a few seconds ago

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Scheduled Maintenance

Schedule

February 26, 2018 8:00PM - 11:00PM UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA

Description

The time above is UTC PST: 26 Feb 2018 at 12:00 to 14:00 AEDT: 27 Feb 2018 at 07:00 to 09:00 NZT: 27 Feb 2018 at 09:00 to 11:00 Region: Global Payment Express is conducting a Failover Exercise. We will be directing web traffic for sec.paymentexpress.com to an alternate data centre during this window. No impact is expected. Customers who whitelist incoming/outgoing IP addresses must ensure that the full Payment Express IP address range is allowed. Our full IP address range is detailed here: https://www.paymentexpress.com/connectivity-about Otherwise you may lose connectivity to Payment Express services during this window if the IP addresses we use are not allowed on your network. This is identical to the previous DR test we performed, detailed here: https://app.status.io/pages/maintenance/58e6ca0f5e3d3eed20000ce2/59eebfc32cd214649ebc320f
ANZ AU Scheduled MaintenancePlanned Maintenance

Schedule

March 6, 2018 2:05PM - 8:05PM UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

The time above is UTC AEST: 7 March 2018 at 00:05 to 06:05 Region: Australia ANZ AU have informed us they will be conducting scheduled maintenance activities. The Payment Express – ANZ AU link may experience interruptions during the window, which will cause transaction failures.

Schedule

April 17, 2018 9:00PM - 9:30PM UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA

Description

This has been rescheduled from the original date of 31 October 2017. The delay is to ease the transition for affected merchants. Local times: NZT: 18 Apr 2018 at 09:00 PST: 17 Apr 2018 at 14:00 AEST: 18 Apr 2018 at 07:00 Payment Express will disable the TLS 1.0 and TLS1.1 HTTPS protocols. TLS 1.2 will be required. For further information and advice about this please visit our security roadmap. This has been recently updated: paymentexpress.com/security-roadmap

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

IVR Payment Services


Locations

Asia-Pacific




February 16, 2018 4:32AM UTC
[Identified] NZT: Approx 14:30 - 17:00 Region: New Zealand Payment Express experienced technical issues with the IVR Payment Service during this window Some Cardholders paying via Payment Express IVR (Phone) payments would have experienced no voice prompts or a call disconnection The issue is now resolved.

February 16, 2018 4:33AM UTC
[Resolved] .