Payment Express
Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Banks and Acquirers

Locations

Asia-Pacific



April 18, 2019 05:06 UTC
[Identified] For Payment Express Acquiring customers in New Zealand: Please be advised that settlement for the Easter Weekend will process into your nominated bank account on the next business day after the holidays, which will be Tuesday 23 April 2019.

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

Banks and Acquirers


Locations

Asia-Pacific




April 15, 2019 01:56 UTC
[Monitoring] Region: New Zealand Some New Zealand merchants are experiencing declines when attempting to process refunds for BNZ Visa cards. The issue has been escalated to BNZ.

April 15, 2019 04:05 UTC
[Monitoring] BNZ have advised that they have been working with Visa on this issue and it should be resolved soon.

April 16, 2019 10:08 UTC
[Monitoring] The issue is still ongoing. BNZ has advised that a fix will be deployed as soon as possible.

April 16, 2019 22:14 UTC
[Resolved] This issue has been resolved, refunds on BNZ Visa cards are processing as normal.