Payment Express
All Systems Operational

Updated a few seconds ago

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Schedule

May 27, 2019 21:00 - May 28, 2019 00:00 UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Account2Account

Locations

Americas, Asia-Pacific, EMEA, New Zealand, Australia

Description

PDT: 27 May 2019 at 14:00 - 17:00 EDT: 27 May 2019 at 17:00 - 20:00 BST: 27 May 2019 at 22:00 – 28 May 2019 at 01:00 AEST: 28 May 2019 at 07:00 - 10:00 NZST: 28 May 2019 at 09:00 - 12:00 Region: Global Payment Express is conducting a Failover Exercise. We will be directing web traffic for sec.paymentexpress.com to an alternate data centre during this window. No impact is expected. Customers who whitelist incoming/outgoing IP addresses must ensure that the full Payment Express IP address range is allowed. Our full IP address range is detailed here: paymentexpress.com/connectivity-about Otherwise you may lose connectivity to Payment Express services during this window if the IP addresses we use are not allowed on your network. This is identical to the previous Failover Exercise we performed, detailed here: http://status.paymentexpress.com/pages/maintenance/58e6ca0f5e3d3eed20000ce2/5c7dd8d321c69b04bb5ffb2b

Schedule

June 4, 2019 11:00 - 12:00 UTC

Components

Banks and Acquirers

Locations

Americas, Asia-Pacific

Description

AEST: Tues, 4 Jun 2019 at 21:00 - 22:00 NZST: Tues, 4 Jun 2019 at 23:00 - 00:00 PDT: Tues, 4 Jun 2019 at 04:00 - 05:00 EDT: Tues, 4 Jun 2019 at 07:00 - 08:00 Regions: Australia, New Zealand, US Payment Express is conducting scheduled infrastructure maintenance There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 15 minutes.

History (Last 7 days)

Unscheduled Outage - UKService Disruption

Incident Status

Service Disruption


Components

Banks and Acquirers


Locations

EMEA




May 20, 2019 13:41 UTC
[Identified] BST: 14:11 - Ongoing Region: UK Some merchants transacting via UK merchant banks are experiencing intermittent transaction failures Payment Express is investigating. Updates to follow.

May 20, 2019 14:01 UTC
[Resolved] BST: 14:11 - 14:30 An upstream network issue caused some transaction failures during this window. Transactions are now processing as normal.

Incident Status

Service Disruption


Components

Banks and Acquirers


Locations

Americas




May 19, 2019 05:25 UTC
[Investigating] PDT: 22:17 - ongoing Region: USA Merchants transacting via Chase are experiencing transaction failures Payment Express is investigating. Updates to follow.

May 19, 2019 22:24 UTC
[Resolved] PDT: 22:17 - 22:23 Region: USA There was an interruption on the Payment Express - Chase link during this window causing transaction failures. Transactions are now processing as normal.