Payment Express
All Systems Operational

Updated a few seconds ago

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

BNZ Scheduled MaintenancePlanned Maintenance

Schedule

February 25, 2019 12:00 - 12:15 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

NZT: 26 February 2019 01:00 - 01:15 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Payment Express – BNZ link will be down during the window. Transactions will decline.
Failover ExercisePlanned Maintenance

Schedule

February 25, 2019 20:00 - 22:00 UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas, Asia-Pacific, EMEA

Description

PST: 25 Feb 2019 at 12:00 to 14:00 AEDT: 26 Feb 2019 at 07:00 to 09:00 NZT: 26 Feb 2019 at 09:00 to 11:00 GMT: 25 Feb 2019 at 20:00 to 22:00 Region: Global Payment Express is conducting a Failover Exercise. We will be directing web traffic for sec.paymentexpress.com to an alternate data centre during this window. No impact is expected. Customers who whitelist incoming/outgoing IP addresses must ensure that the full Payment Express IP address range is allowed. Our full IP address range is detailed here: paymentexpress.com/connectivity-about Otherwise you may lose connectivity to Payment Express services during this window if the IP addresses we use are not allowed on your network. This is identical to the previous DR test we performed, detailed here: http://status.paymentexpress.com/pages/maintenance/58e6ca0f5e3d3eed20000ce2/5a5d3032c57eca4cc552e71d

History (Last 7 days)

Description

NZT: 18 February 2019 01:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

February 17, 2019 12:00 - February 17, 2019 17:00 UTC



February 17, 2019 12:00 UTC
[Update] Scheduled maintenance is starting.

February 17, 2019 17:00 UTC
[Update] Scheduled maintenance is complete.
Unscheduled Outage - CBAService Disruption

Incident Status

Service Disruption


Components

Banks and Acquirers


Locations

Asia-Pacific




February 16, 2019 04:12 UTC
[Investigating] AEDT: 15:00 - Ongoing Region: Australia Merchants transacting via Commonwealth Bank (Commlink) are experiencing transaction failures Payment Express is investigating. Updates to follow.

February 16, 2019 04:27 UTC
[Resolved] AEDT: 15:00 - 15:15 CBA transactions have been processing as normal since 15:15.

Incident Status

Partial Service Disruption


Components

Account2Account


Locations

New Zealand




February 14, 2019 22:10 UTC
[Monitoring] AEST/AEDT: 08:35 - Ongoing NZT: 10:35 - Ongoing BNZ Account2Account is currently affected by an outage at BNZ. Payment Express is monitoring the status. Apologies for the inconvenience.

February 14, 2019 22:22 UTC
[Resolved] AEST/AEDT: 08:35 - 09:15 NZT: 10:35 - 11:15 BNZ has resolved the outage at their end.

Incident Status

Operational


Components

Banks and Acquirers


Locations

Asia-Pacific




February 13, 2019 09:53 UTC
[Investigating] AEDT: 20:40 - Ongoing Region: Australia Merchants transacting with CBA via MIGS (MasterCard Internet Gateway Service) are experiencing transaction failures Payment Express is investigating. Updates to follow.

February 13, 2019 09:55 UTC
[Identified] CBA confirmed that they are aware of the issue and are working to resolve it.

February 13, 2019 10:10 UTC
[Monitoring] Transactions appear to have been processing as normal since 20:53 AEDT. Payment Express is monitoring

February 13, 2019 18:12 UTC
[Resolved] AEDT: 20:40 - 20:53 The issue is resolved.

Incident Status

Service Disruption


Components

Account2Account


Locations

New Zealand




February 12, 2019 05:48 UTC
[Monitoring] NZT: 14:00 - Ongoing BNZ Account2Account is currently affected by an outage at BNZ. Payment Express is monitoring the status. Apologies for the inconvenience.

February 12, 2019 05:53 UTC
[Resolved] BNZ has resolved the outage at their end.