Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers
Americas, Asia-Pacific, EMEA
PST: 25 Feb 2019 at 12:00 to 14:00
AEDT: 26 Feb 2019 at 07:00 to 09:00
NZT: 26 Feb 2019 at 09:00 to 11:00
GMT: 25 Feb 2019 at 20:00 to 22:00
Payment Express is conducting a Failover Exercise. We will be directing web traffic for
sec.paymentexpress.com to an alternate data centre during this window.
No impact is expected.
Customers who whitelist incoming/outgoing IP addresses must ensure that the full
Payment Express IP address range is allowed. Our full IP address range is detailed here:
Otherwise you may lose connectivity to Payment Express services during this window if
the IP addresses we use are not allowed on your network.
This is identical to the previous DR test we performed, detailed here:
Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account
Americas, Asia-Pacific, EMEA, New Zealand, Australia
December 10, 2018 2:05AM UTC
[Identified] PST: 9 December 17:55
AEDT: 10 December 12:55
GMT: 10 December 01:55
NZT: 10 December 14:55
Payment Express has experienced a technical issue which may have caused a brief interruption in service for customers.
All services should be working as normal now.
[Investigating] NZT: Wednesday 5 December 10:43 - Ongoing
Region: New Zealand
Merchants transacting via Alipay are experiencing transaction failures
Payment Express is investigating. Updates to follow.
December 5, 2018 5:48AM UTC
[Investigating] Alipay has been notified and is investigating the issue.
Apologies for the inconvenience.
December 6, 2018 6:31AM UTC
[Resolved] NZT: Wednesday 5 December 10:43 - Thursday 6 December 19:29
The issue has now been resolved.