Payment Express
All Systems Operational

Updated a few seconds ago

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Failover ExercisePlanned Maintenance

Schedule

February 25, 2019 8:00PM - 10:00PM UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas, Asia-Pacific, EMEA

Description

PST: 25 Feb 2019 at 12:00 to 14:00 AEDT: 26 Feb 2019 at 07:00 to 09:00 NZT: 26 Feb 2019 at 09:00 to 11:00 GMT: 25 Feb 2019 at 20:00 to 22:00 Region: Global Payment Express is conducting a Failover Exercise. We will be directing web traffic for sec.paymentexpress.com to an alternate data centre during this window. No impact is expected. Customers who whitelist incoming/outgoing IP addresses must ensure that the full Payment Express IP address range is allowed. Our full IP address range is detailed here: paymentexpress.com/connectivity-about Otherwise you may lose connectivity to Payment Express services during this window if the IP addresses we use are not allowed on your network. This is identical to the previous DR test we performed, detailed here: http://status.paymentexpress.com/pages/maintenance/58e6ca0f5e3d3eed20000ce2/5a5d3032c57eca4cc552e71d

History (Last 7 days)

Unscheduled Outage - Payment ExpressPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account


Locations

Americas, Asia-Pacific, EMEA, New Zealand, Australia




December 10, 2018 2:05AM UTC
[Identified] PST: 9 December 17:55 AEDT: 10 December 12:55 GMT: 10 December 01:55 NZT: 10 December 14:55 Region: Global Payment Express has experienced a technical issue which may have caused a brief interruption in service for customers. All services should be working as normal now.

December 10, 2018 2:06AM UTC
[Resolved] .
Unscheduled Outage - AlipayService Disruption

Incident Status

Service Disruption


Components

Banks and Acquirers


Locations

Asia-Pacific




December 4, 2018 10:25PM UTC
[Investigating] NZT: Wednesday 5 December 10:43 - Ongoing Region: New Zealand Merchants transacting via Alipay are experiencing transaction failures Payment Express is investigating. Updates to follow.

December 5, 2018 5:48AM UTC
[Investigating] Alipay has been notified and is investigating the issue. Apologies for the inconvenience.

December 6, 2018 6:31AM UTC
[Resolved] NZT: Wednesday 5 December 10:43 - Thursday 6 December 19:29 The issue has now been resolved.

Incident Status

Partial Service Disruption


Components

Banks and Acquirers


Locations

Asia-Pacific




December 5, 2018 8:23PM UTC
[Investigating] Some merchants may not have seen funds deposited to their accounts. Payment Express is investigating with urgency. Updates to follow. Apologies for the inconvenience.

December 5, 2018 9:01PM UTC
[Resolved] The issue has now been resolved. For merchants that have not received deposits these should appear in respective accounts shortly.