Payment Express
All Systems Operational

Updated a few seconds ago

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

History (Last 7 days)

Incident Status

Service Disruption


Components

Banks and Acquirers


Locations

Americas




June 24, 2018 11:00PM UTC
[Monitoring] PDT: 15:55 - Ongoing Region: USA Merchants transacting via Chase USA are experiencing transaction failures Payment Express is investigating. Updates to follow.

June 24, 2018 11:08PM UTC
[Investigating] There are still intermittent interruptions on the Payment Express - Chase link. Payment Express and Chase staff are investigating.

June 24, 2018 11:27PM UTC
[Monitoring] The Payment Express - Chase link is currently down and all transactions for Chase merchants are declining. Chase has advised that they are working to resolve the issue as soon as possible.

June 24, 2018 11:53PM UTC
[Monitoring] There are still intermittent interruptions on the Payment Express - Chase link. Payment Express is monitoring and will advise once we have confirmation the issue is resolved.

June 25, 2018 1:07AM UTC
[Monitoring] PDT: 15:55 - 17:38 Transactions seem to be processing as normal, however Chase are yet to confirm that the issue is resolved. Payment Express is still monitoring, and will advise once Chase confirms the issue is resolved.

June 25, 2018 1:49AM UTC
[Resolved] Chase confirmed the issue has now been resolved.

Description

The time above is UTC NZT: 25 Jun 2018 02:00 - 03:30 Region: New Zealand ANZ NZ have informed us they will be conducting scheduled maintenance activities. The Payment Express – Verifone link may experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

June 24, 2018 2:00PM - June 24, 2018 3:30PM UTC



June 24, 2018 10:25PM UTC
[Update] Scheduled maintenance is starting.

June 24, 2018 10:25PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Operational


Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting


Locations

Americas, Asia-Pacific, EMEA




June 21, 2018 4:05AM UTC
[Monitoring] NZT: 15:44 - 15:45 AEST: 13:44 - 13:45 PDT: 20:44 - 20:45 BST: 04:44 - 04:45 Payment Express experienced technical issues disrupting services for approximately 1 minute

June 21, 2018 6:45AM UTC
[Resolved] .